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Wednesday, November 10, 2010

Apple sued for iPhone 3G iOS 4 problems

Apple sued for iPhone 3G iOS 4 problems: "

Since iOS 4 was released in mid-June, iPhone 3G and 3GS owners have complained that the software has their phones seemingly grinding to a halt: slow keyboard response time, frozen unlock screens and a battery that drains faster than with previous versions of the software.

iphone 3g 3gs apple ios4 sued

A US resident has sued Apple for the performance of the iPhone 3G under iOS 4 (Credit: Apple)

Now a deeply unsatisfied customer is taking her iOS 4 complaints to a US court.

On Friday, San Diego resident Bianca Wofford sued Apple for violating the Consumer Legal Remedies Act, unfair business practices, and false and deceptive advertising. In the suit she claims that iOS 4 rendered her iPhone 3GS completely unusable and that Apple support has provided no recourse outside of buying a new iPhone 4 - and paying AT&T's early upgrade fee - or jailbreaking her phone to downgrade it to some version of iOS 3, which would void her warranty.

She also says that Apple knew that the update would cause slowness on older model phones - the 3G and 3GS - and went ahead with the problematic update anyway.

The court papers state:

'Apple's intent was to ... proliferate its new iOS 4 into the marketplace. Plaintiff is further informed and believes that Apple engineers knew that iOS 4 would substantially undermine, impede, degrade and decrease speed for consumers who owned third-generation iPhones rather than the newly release iPhone 4...'

She also alleges that Apple concealed this and if she and other iPhone 3G and 3GS owners had known that iOS 4 would degrade their phones' performance they would never have upgraded in the first place.

Apple hasn't said much publicly about the issue. Steve Jobs allegedly told a customer in August that an update was 'coming soon' that would fix the problems, though the authenticity of the email wasn't confirmed.

Wofford is seeking class action status for her suit, and is asking for unspecified damages as well as US$5000 for every person whose phone was bricked by iOS 4, and an injunction on Apple's current marketing of iOS 4.


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